Return & Replacement Policy

At alvincarlo.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Replacement Policy below.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, or incorrect
• The product is unused, unwashed, and in original condition
• The request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return or replacement:

• Products showing signs of use or damage after delivery
• Items without original packaging or tags
• Products bought on clearance or final sale

3. Replacement Policy

If you receive a damaged, defective, or wrong product, we will arrange a replacement at no additional cost after verification.

4. Return Process

To initiate a return or replacement, please contact us at support@alvincarlo.com with:

• Your order number
• Reason for return or replacement
• Images or video of the product (if applicable)

5. Refund Policy

Once your return is approved and received, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method used at checkout.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect product).

7. Cancellation Policy

Orders can only be canceled before dispatch. Once shipped, cancellations will not be accepted.

8. Changes to This Policy

We reserve the right to update or modify this Return & Replacement Policy at any time without prior notice.

9. Contact Information

If you have any questions regarding returns or replacements, please contact us:

Email: support@alvincarlo.com

Last updated: February 2026